Insurance Payment Disput

From: Zinzi Z. Mdana Sent: 13 March 2018 11:36 AM To: 'Sagren Naidoo' Subject: FW: Claim ********** | Policy ********** 789 Send this complaint: the part On 14/1/2018 I contacted your customer care centre to reinstate my policy. I gave instruction that the prorata amount be deducted. The insurance was due to be effective from the 15/01/18 prorata to be collected inception of the insurance, I requested the debit orders for premiums to be collected on the last day of the month as they are now. But insurance failed to debit a prorat fee upon inception and claims that I cancelled from my bank and bank statements were submitted to prove such did not occur. On 21/1/2018 I was involved in a motor vehicle accident and the claim was rejected because I was advised that the policy premiums were not received. On 22/01/2018 I spoke to Thami where I enquired about this and he advised that there were outstanding premiums that were not received. He further advised that there was a return debit. I explained to him about the pro rata amount to be deducted and he requested I send a bank statement and this was sent. On or around 25/1/2018 I asked my friend Zinzi Mdana to contact you guys, and she spoke to Walter who advised that there was an amount of R363 that was outstanding and she requested that the amount be deducted. He was still advised that he would not be covered as the were no premiums received. She explained to Walter that the deduction for the pro rata amount never went off. And she was advised that the y will look into the matter. On 27/2/218 Zinzi again spoke to Nosipho from your customer care department, who then advised that the request for the pro rata amount was cancelled by myself and that is why it was not deducted. I then proceeded to request Nosipho to provide these telephonic recordings as I know I never cancelled the request that you deduct the pro rata amount, as I knew this would mean I have no cover. The accident happened at a time where the pro rata amount was supposed to have gone off and I was supposed to be covered by the insurance. I could not have deposited the amount as you do not allow that. I have asked Zinzi to contact your office on 2 other occasions ans she spoke to Monique and Zoe who both undertook to assist her obtain the recordings where I cancel the debit order for the pro rata. As far as I know I never cancelled the debit order and you guys failed to deduct the pro rata amount which lead to my prejudice. Please sort this out as I would like the matter to be settled.