Insurance dispute

I logged a claim with Discovery for 4 items, which I believe were impacted by load shedding and power interruptions. The items were 2 tv’s, a fridge and computer. They CHOSE to approve the claim for the tv’s and rejected the other 2 claims! How are the 2 affected by a power surge and the other 2 not?! They claim the fridge and computer packed up due to wear and tear! Which is ludicrous!

The aim of insurers are always to find a loophole, not to settle claims. They advocate hassle-free and seamless claims but on the contrary they look for any reason to refute valid claims. The bottom line is that I was covered at the time of the incident and that is a fact, that should not be deviated from. They happily debit my premiums, but when it gets to the time, to settle a claim, it becomes a point of debate!

We have been inconvenienced, due to the unfortunate event, which resulted in the subsequent issue with a basic appliance such as a fridge!

I therefore maintain my claim, that they replace both my fridge and my computer. Thus placing me in the same position I was, prior to the event.

If they fail to uphold at their end, it would leave me with no alternative but to terminate my entire relationship with DISCOVERY.

In anticipation