Insurance claim works better than clock work

Charlene was a star. Instead of simply falling back onto \the process"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919998;524;14;2;0;1;0;0;2;NULL;NULL;NULL;15/11/25 9:01;15/11/25 7:07;poor customer service;;;***;So after my complaint, i got the standard apology email from them saying they will be in contact soon. It has been three working days an i am still stuck with their voucher. And no propper apology from the store or area manager. I still want my refund from this store. I wanted the speaker but poor quality caused me to take it back. And now i want my money back;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;558010;748915;13;5;0;0;0;0;5;NULL;NULL;NULL;15/11/23 8:58;15/11/25 7:08;Excellent Service;7,90E+12;Service Dept;***;On Monday morning I called Edenvale Branch very upset as I had to arrange AA to deliver my car to WH Edenvale for a fuel line issue! Often GM gets a bad rap for being expensive but in this instance the ladies in the service Dept and the service manager where amazing and my quote and repair where very fair and affordable: I'm a difficult customer and yet this is my first experience with them and they truly where fantastic! Rave review guys -if you have a Opel like me get a quote from these guys they are amazing;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868986;830450;18;5;0;0;0;0;5;NULL;NULL;NULL;15/11/25 9:00;15/11/25 7:10;very helpful & willingness to assist with query;9,01E+12;SUPERVISOR ON DUTY;***;Hi, i called NICRO in Polokwane in search of a Trauma counsellor for my company use.<br> The person who answered the call was so polite and understanding - very clear communication. He reffered me to the supervisor on duty - who had the best telephone etiquette. They reffered me kindly onto some one who could help me with my query. Which was such a relief. As there was no one available in the more rurual areas.<br> <br> THANK YOU, GREAT SERVICE ALWAYS IS APPRECIATED KEEP UP THE GOOD HEARTS & WORK;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;505996;784205;13;5;0;1;0;0;5;NULL;NULL;NULL;15/11/25 8:48;15/11/25 7:10;Excellent experiance;6,30E+12;Christine, managment and the team;***;My vehicle went in for panel beating. From the moment I drove into their service center I was treated with professionalism. Thank you to the friendly professional gentleman at the gate that ushered me in, also to Christine on reception who is amazing and kept me updated as to the progress of the repairs to my vehicle constantly and actually answers the phone within a few rings every time I called despite being very busy. The assessor who assessed the damage to my vehicle and the entire management team. They bent over backwards for me. Nothing was too much to ask them to do. The repairs to my vehicle are immaculate. My vehicle came back to me fully buffed and spotless. Even with my extremely high expectations, it's difficult to see where the repairs were done. A company that truly stands out from the rest of it's industry. Well done guys and thank you. It is clear that management are service focused and only employ staff that have the same focus.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;474100;838759;41;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:01;15/11/25 7:11;Blacklisted my name;8,40E+12;Pauline Radebe;***;In 2013 I was approached by one of the guys at Maponya Mall explaining to me how the gym works and the monthly payable amount. I was not keen to join but he persuaded me up until I agreed to join. Since I've joined the Gym Company I never went even once to the gym, two months later I was involved in a car accident and i called the gym to stop deducting from my account as i won't be able to come to the gym since i'm injured. The lady that I spoke assured me that they won't be deducting from my account and they will be trrminating my contract. To my suprise in February 2015 I received a letter notifying me that I'm going to be blacklisted in I don't pay the outstanding amount of R7224. Right now listed on credit beareu and I cannot get finance from insitutions. Please help me.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;672075;896753;17;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:06;15/11/25 7:11;Such Bad Attitude;;Reception ;***;So I phone The Hamilton to make a reservation this morning. I get greeted by a very rude woman that doesn't even mention her name to me in the greeting and I state that we have a bad connection and am battling to hear her, she replies shouting that she can hear me clearly and the problem is mine, which isnt as this is a landline, she then shouts what do you need in the rudest manner I have ever experienced and to which I reply there's no need to be rude and to scream and shout and get a sigh on the other end to which I dropped as I couldn't take it anymore and was about to lose it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;746600;896760;14;5;0;0;0;0;5;NULL;NULL;NULL;15/11/25 6:45;15/11/25 7:12;friendly and helpfull staff;8,81E+12;;***;I would like to complement the staff at the eagle pluss size clothes store in the carnaval mall . they are always friendly and never juge a person for how you look. I would also like to thank them for there pastient when I fit everything on and they have to pack all of it back.<br> <br> Just one seggestion maybe your brand could think of giving accounts, as the clothes are expencive and i dont earn alote it would be great to have an account;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922282;690421;13;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 8:42;15/11/25 7:12;Fail to fix faulty car fall within support period;8,51E+12;Francois Opperman & Bakkies Brown;***;I purchased a VW Polo 1.4 GTI (DSG) with InspectaCar in Centurion. The car was brought to me in Parktown on the 07th July 2015 for test drive. After I agreed to the Salesman (Francois Opperman) to proceed with the sale.the sale was processed &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;775117;649;28;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:01;15/11/25 7:15;Interview Refund Payment Delay;8,30E+12;Finance and Human Resources Department;***;I did an interview in September and I am supposed to get a refund for all the Interview Related money that I used from my pocket. I submitted all documentation a very long time ago. Now there is no response, I have called and sent several emails. When I call the Human Resources department they say I must call Finance, and no one is willing to help, and time is going. It has been going on for about four months now. The money I'm expecting is R2000.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;595544;896761;18;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:06;15/11/25 7:15;Compliant ;1211;Monique;***;This company sent me a phone in error as i was waiting for mu claim from my insurance. they came to my office to collect the phone and they they do not want to sent the phone that i was supposed to receive. i was accused of *****ing a phone which was sent to me and i signed for it. i want my phone to be delivered as i advised them that i will not pay for Accessories . they can give me a phone without Accessories to cover the loss. the next step is to lodged a complaint with the ombudsman for insurance as admin was also in this matter.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;770579;761541;33;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:07;15/11/25 7:16;incorrect billing and address;;;;I have been getting statements for rates, with my name on it, with incorrect physical address and stand number I called the call center was assisted by Mpumi she gave mr this ref number *** and confirmed that it`s two different addresses. The first statement I received with the correct total due of R713.00 for jun 2015, then aug 2015 totaldue was R2998.00 with the incorrect address acc no and stand number. now it`s currently on R3608.00 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;770579;227;14;5;0;0;0;0;5;NULL;NULL;NULL;15/11/25 9:17;15/11/25 7:19;Good customer service;;Karabo;;She was very friendly answered all the questions I had regarding the rewards at woolies.<br> always friendly and willing to assist;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868708;853773;18;2;0;1;0;0;2;NULL;NULL;NULL;15/11/25 9:15;15/11/25 7:19;Sagging/misshapen new mattress ;;Serta;;Good day.<br> <br> I am highly disappointed in you range. We have bought the most expensive mattress with the idea that it will last long and be the most comfortable. We bought a sertapedic flip free about 3 year ago. Unfortunately the was not at all what we expected. From the first month it was uncomfortable and the bass of the bed were broken (and still are)!!!! the mattress itself are sagging and misshapen. The best of all we received it as a gift and do not have a slip. I'm highly disappointed in Serta. My partner wake up everyday complaining of his back! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922267;762832;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/02 9:11;15/11/25 7:23;IP VISA/Global Visa are *****s;629228;Radne Figgeland;***;This company told us that they assist in Canadian immigration. We started the process last year in 2014.After preliminary assessment , they told us to go forward and pay the fees. We paid 40000. Initially they used to call us everyday for the payment and said the process can start only after full payment. Once it was done, they just called us once a month. We did all the paperwork,submitted to them, took IELTS. They did nothing. In October, they said we are now in the last phase and they will apply to the Canadian Government. After this, they never contacted us. they don't reply to emails and also don't take the calls. They have proven themselves as *****s.<br> Wish i Had seen the earlier posts on this site. We have lost our money. We lost our time. Please be aware.<br> <br> I just want to request one thing to those who have complained about this compnay. Cant we get together and file a complaint legally and try to get our money back? They should learn a lesson;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;362388;896763;5;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:19;15/11/25 7:25;NO REPLY;7,81E+12;Zambesi Lodge;***;After numerous calls and mails to Zambesi Lodge for enquiring about a breakfast for a couple of ladies, note that the one's daughter is getting married next year and thought that she would check out Zambesi Lodge while visiting for the breakfast. I phoned Again this morning, just to be informed that the lady working with the functions STILL do NOT have time to phone me back or reply on my mails. I was informed, sorry the lady is not here again, but anyway we have a lot going on, look for another place for your function. Wow! Service?!<br> If someone was serious about business it would have been nice to listen what my needs are or just return my mails at least. Please stay away here, you do not want your function or lunch, dinner or accommodation to be a disaster. Stay far far away!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879889;985;13;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 8:59;15/11/25 7:25;Bad customer service received;8,10E+12;Manager Pedro;***;I had my car booked in at VW bloemfontein branch because it had a strange noise.When it came back it had a brand new scratch,I enquired about it and even the client service confirmed that according to the job card there was no scratch there when it came in.It was arranged that I speak with the manager Pedro about it and he was very rude trying to deny the scratch,claiming it to be an old scratch since it had others.So when I told him that it was confirmed that there was no scratch on that side he asked me who told me that and I told him it was the person who was helping me with the car and he said that since hos personnel confirmed it then vw will fix it and the client service personnel will pay for it.I don't know how vw operates but he was very unprofessional and rude.As if I am asking him a favour or something,And the worst is that was not the first time my car was scratched at the dealership,the first time I didn't know that I need to check it and only saw the scratch when I arrive at home. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922294;860708;6;2;0;0;0;0;2;NULL;NULL;NULL;15/11/25 9:30;15/11/25 7:36;unauthorized deduction ;7,81E+12;;***;Ec loans just debit money from bank account with out my permission ille report them to Hello peter;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;730593;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/11/25 9:20;15/11/25 7:36;Worst Service Ever from Telkom;4,40E+11;;***;About a month ago, I logged a fault with my ADSL line. Micheal as technician from the Clearwater office came to check the line on the Saturday but did not complete the job as in his own words \I'm tired and it's too hot to get back on the ladder\"". He promised to come back the next day and never did. I then logged another fault where Micheal's colleague also didn't complete the job and promised to come back the next day and didn't. I then escalated my fault to the call centre and spoke the Sidwell (Call Centre Manager) on 09/11/2015. He promised that my issue would be resolved within 24 Hours. IT WAS NOT!!! I've since received sms's and calls from Micheal and his colleagues making arrangements to come and fix the fault but on one has honoured their word to actually come and fix the fault. I'm disgusted at how these technicians totally disregard Telkom customers and we as clients have no recourse as the call center refuses to get me in contact with the technicians superiors. IS THERE SOMEONE AT TELKOM WHO CAN ASSIST ME???<br> Fault ***"