Insurance claim promise but no delivery on claim

Car was ****** tracking company lodge no recovery more than a week still waiting for claim to be finalised. Stalling tactics claim would be approved today on every call made from Monday. Promised by Bianca claim would be done on the day phoned only to hear claim has not yet even been approved. Emailed to schedule removing of tracking unit if the tracking company could find the car they are more than welcome to recover the unit or pay for the tracking unit. Reconsidering all policies life car household to be moved.