Insurance Claim - poor response

Claim ***. This claim relates to a break-in that I had last Thursday. I duly reported it to Discovery and despite providing them with police case numbers, photographic evidence etc., I continue to be pushed from pillar to post with regard to this claim. The latest excuse is that an assessor must now visit my premises to see how the ******* removed the ****** items - almost a week after the event. I have already repaired the damage to prevent further theft!