Insurance Claim

My experience with Discovery Insure has been shambolic and continues to be as such. I have a claim for Hail damage which has been open since October 2021 to date and counting. The assigned Panel beater took 3months to present me with a car that now has a damaged roof lining and a chassis with 3 shades of Red and bumper painted so badly that the paint chips off every time I am on the road. I then lodge a complain and request a different (Mazda approved) service provider to do the rectification. Throughout this entire ordeal, I the customer, am the one initiating dialogue with mail trail that can rival the book of Revelations. Senior management just plays the back seat and spectates the situation. My escalations have proven futile, not to mentioned the 10-15 min holding time between transfers with management that is always unavailable. This has been by far the worst experience I've had from any service provider.