Insurance Claim bad service

we had a break in in 23 September. I've collected watches for 20 years nothing expensive but some fossil citizen jet set etc. all 33 of my watches were ****** with a break in plus tv etc. were told by discovery staff we shouldn't be wanting watches to embetter ourselves. i looked for similar watches on the net as per request. i could only find 15 watches which i sent off to Discovery. Never mind my lost on all other watches i now can't resolve this matter. all we get is a mail about watches the tv's laptops all other stuff after 3 weeks still no joy. i have video footage of break in. today 16 October at 11,31 i phoned discovery *** to speak to a manager was told they don't have phones and my message will be re-laid for a manager to phone me. phoned back at 12.35 after 12 minutes 54 second waiting and being transferred from pillar to post still no joy. what di i do i pay my 2800 insurance a month and this is how we get treated.