Insurance Claim a living nightmare

Discovery Insurance is now driving me crazy. It’s almost three weeks since I first lodged my claim to repair my garage roof and I am no further on than I was when I started.

The first person I spoke to, Vulindela Ntsele, has disappeared into the blue and isn’t even available on the phone number he gave. I contacted the Insurance Claims Division AGAIN and spoke to Jane Legodi, who seemed to be on top of it and asked me to get a quote myself which I did from a reputable roofing company nearby although I am not qualified to assess the scope of work involved to effect repairs. I have never heard any further from Jane Legodi.

Some days later, I got a call from a THIRD person, Tovhowani Mufamadi, who told me that the original consultant had left the company. (It obviously didn’t occur to Discovery to arrange a handover of his work/clients). Nevertheless he arranged for an assessor to come to my house and take photographs of the damage so I thought I was in safe hands at last. No such luck.

A Discovery appointed contractor who does not live in my area and also doesn’t specialise in roofs wanted to come and give another quote but Tovhowani said that wouldn’t be necessary so I cancelled the appointment, assuming everything was in hand. I’ve never heard from Tovhowani, Jane Legodi or anyone else since.

Thus far THREE Discovery consultants have been working on my claim for almost THREE weeks and I am no nearer getting my roof fixed than when I first picked up the phone. The builders’ holidays start in a few days’ time and I have a roof with rain pouring through.

I am a 71 year old pensioner and have started waking up in the middle of the night with nightmares. This is the first claim I have made on my Discovery household policy and I really thought it would be a simple matter for Discovery’s so called Insurance experts to get it replaced after submitting my claim. Obviously I was wrong and I don’t know where or who to turn to next.