Insurance claim

I cannot believe the service i am getting such appalling service. I logged a claim for an accident on my car an S500 coupe 2017 model, and requested that the parts be replaced. I had spoken to Vulindlela Ntsele and Simphiwe who said they will pt a note on that. Also they will contact the assessor to also convey and confirm this. Today ( 18/10/2017) I dropped off my car at Renew-it and was quiet shocked and annoyed that my request was not communicated nor was it actioned. I called the insurance and spoke to Masego Maketa who then told me that she has been instructed by Bianca Manaka that i should go and collect my vehicle from renew-it Sandton and take it for an assessment and quotation to Mercedes Benz. I now have the responsibility of collecting my vehicle from the panelbeater and take it to Mercedes for a quote. Why was I not told this from the beginniging, I wasted my time and effort for something that could have been averted and avoided. It is not my shortcomings that have resulted in this mess, however someone from Discovery, this is bad service and not happy about this nonesense, I do not have time to waste and someone should be taking responsibility for this mess.

Everyone has been avoiding me, and that is Vulindlela Ntsele, Bianca Manaka.

IRVAN JOHNSON was the only person who escalated my issue and made all the people accountable, THANKS TO HIM there is still some hope that the accountable people will do something to resolve this mess.