insurance claim

My wife had her sunglasses ****** from her handbag and I proceeded to institute a claim. I made the \over the phone"claim and spoke with Toko. He addressed my claim very efficiently and shortly had sent an e mail requesting the necessary docs. I duly sent them off and within a day had my reply to say they would replace them. the only down side was I would have to pay the R500 excess but I suppose that is with most insurances.<br> Thanks Toko<br> <br> Best regards<br> <br> Anthony Martin"""