Insulting and disrespectful call centre agent - Discovery Insure

I received a call from someone at the Discovery Insure call center this afternoon at 4:20pm, offering me a no obligation free insurance quote. I went through the 10 minute process of telling the gentleman the car details, only for him to palm me off onto a colleague as he is not able to discuss the pricing part of the quote.

I then met Kaylee Human. I went through the whole process of listening to her advise me on the items on offer and the favorable services I will get should I join Discovery Insure. 39 minutes later, she asks me so when would I like to sign up.

I explained to her that I do not make decisions lightly and that she should send me the details so I can make a informed decision once I have read through everything on offer as the line was bad, and the amount of noise from other agents in the back ground made it difficult to hear her at times.

She asks again what the hold up is and why I cant make the decision. I told her that I do not like being pressured into decisions and its not the right way to do business. She replies but she is just trying to find out why I dont want to accept the quote. Is it the premium, is it too high? A little irritated I reply, ok if its too high, can you reduce it. She advises that there is nothing she can do on the premium, it is at its lowest. I rep**** ok then, I'm still not going to make a decision now. To which I received the following response. "I cant understand why you wont accept the quote. we have some elite customers who pays up to R3500 for insurance, and you want it cheap. Probably cos you cant afford it."

This is a fantastic way for Discovery Insure to get new clients from a call center agent who thinks insulting customers and pressurizing them is the correct way to get them to sign up and join the company.

I was with Discovery health for over 10 years, and I have a Discovery bank account. But this service I received today, even after I told the gentleman I spoke to earlier that I was not really interested, he advised I could get a no obligation free quote to compare.

And then I met Kaylee Human.....No words can describe how I felt after I disconnected from that phone call. If I had to pinpoint something I would say, insulted & disrespected. Considering I probably earn more in 3 months than she earns in a year.

Thank you Discovery Insure and Kayleen Human.