Installed DQ-Track but inactive

DQ-Track device installed in my car 22 December 2015, policy activation date today, 1 January 2016. <br> Logging onto dashboard on 1 January, I get message that I don't have DQ-Track installed, without DQ-Track, I only have 3rd party cover, but paying for comprehensive insurance. <br> I assumed once DQ-Track installed, I only needed to activate on APP via my smartphone, for my phone to link to the DQ-Track and Car as no one told me otherwise. When that didn't work, I read through a PDF on DQ-Track and found out there's a pin that I need to use to activate the DQ-Track myself. The person who installed the DQ-Track in my car didn't leave any pin nor did he tell me I'd need the pin to activate the installed DQ-Track. <br> I called call centre on 1 January at 11:41am but no one at DQ-Track working today because it's a public holiday. <br> I wonder what would have happened if I had got into an accident today, probably would not get claim accepted as cover subject to DQ-Track installation. As it stands, I can't drive my car until this issue is sorted. <br> Very bad experience, not happy. Customers shouldn't work this hard to get insurance cover and service after signing up as a client. <br>