Inhumane and undignified treatment by Discovery Insure following my Motor Vehicle claim due to a minor accident

On the 16th of January 2025, while on holiday in my other house in Bloemfontein, I was reversing my Amarok bakkie when, unfortunately, I did not realise a protruding branch of a tree. This branch slightly damaged the car's backlight and scratched the back lever door. On the 29th of January 2025, I lodged my claim to Discovery Insure via my broker. On the 30th of January, I was sent the first assessor to assess my vehicle at my place in Pretoria. On the 5th February 2023, I received an instruction from Discovery Insure that I should take my vehicle to another assessment on the 7th February 2025 at N4 Autocraft Assessment Centre in Pretoria East. After undergoing a barrage of tests and as if it was not enough, I received another email from Discovery Insure instructing me that I must authorise a vetting-like process to be conducted on myself. This instruction has attached a form requesting my consent to the following eight (8) items aut****d by a certain Izuel Fourie from Discovery Insure: -Consent and permission to obtain all details relating to my previous and current insurance history which includes previous and current claims information and/or any other relevant insurance information from any other insurer and re-insurer. • Consent and permission to obtain all documentation, reports, affidavits, warning statements, blood tests and/or photographs from the South African Police Service (‘SAPS’) or any other law enforcement agency. • Consent to obtain medical information (special personal information), such as clinical notes, medical reports, ambulance records and/or any clinical information from any medical practitioner, laboratory and/or scheme • Consent to obtain any lifestyle, finances, credit history and worthiness, employment details, bank statements and any other information deemed necessary from any financial services provider. • Consent to obtain tracking and vehicle diagnostic information including but not limited to vehicle recognition systems (ANPR and LPR). • Consent to interview yourself as well as other witnesses, interested parties or other third parties who may possess intricate knowledge and in turn provide us with information relevant to the claim and/or the loss. • Consent to inspect the insured property and to conduct expert assessments, to determine the nature, extent, and circumstances of the damage. • Consent to obtain documentation (such as invoices, valuation certificates etc) from any person, platform, and/or establishment. • Any other information required which is deemed necessary to validate and verify the circumstances surrounding the loss from any person, platform, and/or establishment While still grappling with this unconstitutional instruction, I received a call from Izuel on 12 February 2025 telling me that he wanted to go to Bloemfontein to inspect the scene of the accident that afternoon which I objected that it was on short notice. I will only be able to attend with him the next day on the 13th of February to which he agreed. I travelled 550 km's to avail myself to help him with the inspection in loco. On arrival in Bfn, I explained and showed him the photos of the scene before the accident occurred which had big trees which unfortunately were cut including the branch that damaged the vehicle following the accident. Furthermore, I raised my concern about the long list of his request for consent which are unconstitutional and agreed that I am prepared to provide him with each specific information that he requests rather than a blanket consent list some of which don't make sense since they are irrelevant to the claim. For example my bank details, financial records, blood samples, warning statements from police etc. as seen above. He later agreed that he would ensure that he sends me specific requests and I will do everything possible to provide him what he requests, If I don't have such, I will inform him accordingly. To demonstrate that we agreed as such, on Friday 14 of February he requested the photos of the scene which I provided. Later on the same day he also requested the place and date during which my vehicle was serviced. Even though I did not understand the relevance of this request to my accident claim, shortly thereafter I sent him the invoice from the company for which he acknowledged receipt. Today on the 17th of February, I received another email from him instructing me and my broker that he has amended his list and requesting consent to the history of my insurance claims, consent to interview witnesses and consent to do the so-called Automatic Number Plate Recognition (ANPR) and License Plate Recognition (LPR ) according to him to "verify whether my version of events is not preexisting damages to my vehicle". Fortunately, my broker has already furnished him with my claim history immediately thereafter. In it, there is a record of the claim that my building insurance declined to pay since it was related to the wear and tear of my garage door spring and was, as a result, not covered. Thereafter Izuel wants an explanation as to why was it "repudiated" and still wants my consent even though my broker has furnished him with the claim history. and he did not even show any interest in interviewing my wife who is the only witness when we met in Bloemfontein on the 13th of February. My broker has through an email sent to him, expressed his concern at the way I am treated as a client. I feel very much humiliated and denigrated by Discovery Insure. Never before had I been humiliated and treated so disrespectfully by an insurance company. I maintain a high level of impeccable integrity and to allow my integrity to be under such scrutiny just because of a claim of a mere R10K is completely unacceptable and shameful. I was recruited by the agents of Discovery insure themselves with an incentive that I would pay less premium than my then insurance since I am registered with Discovery Bank and Discovery Health to which I was convinced to join as a client. Little did I know that today I would be continuously humiliated and harassed so inhumanly and undignified like a ******** by Discovery Insure. This is too much and I can't take it anymore. I am aware that this continuous harassment is aimed at finding a reason to repudiate my claim which I am entitled to lodge. This is a trend that I have seen unfolding from other reviews about this company in the past.