1 reviews | Active since May 2015

21 Nov 2017, 10:08

Information

Item: Discovery Insure
Rating: 1
Author: Andre G

I was involved in an Accident with a Discovery Insure member. After 3 weeks this still is not sorted out because the information needed to make a claim with Discovery Insure isnt available.

I called in twice and the agents couldnt tell me what I am supposed to do even after telling them I am not a client and this is a 3rd party claim. One agent did tell me to email the legal department to get help from there because the person that knocked my wifes car wasnt giving me any information.

So now I am only starting the process after 3 weeks and the call center isnt willing to speed this up sticking to that I ONLY CALLED NOW story.

I am just at wits end with big companies making it so hard to get something done while the little guy gets taken advantage of.

Why wasnt I just told what to do from the beginning so i wouldnt have waited 3 weeks for nothing?

I just want my claim sorted out asap as we have 3 people using 1 car for wor****!

Helpful (0)

Replies (5)

Discovery Insure's replyOfficial

21 Nov 2017, 12:22

Thank you for bringing this to our attention.

We note that you spoken to the manager of the legal department this morning, who advised on the processes that need to be followed in order to attend to a third party claim.

Please follow the instructions as per the documentation sent.

We apologise for any inconvenience experienced.

Regards

Discovery Insure

Best regards,

Discovery Insure's reply21 Nov 2017, 12:22

Official

Thank you for bringing this to our attention.

We note that you spoken to the manager of the legal department this morning, who advised on the processes that need to be followed in order to attend to a third party claim.

Please follow the instructions as per the documentation sent.

We apologise for any inconvenience experienced.

Regards

Discovery Insure

Best regards,

Andre G's updateReviewer Update

21 Nov 2017, 13:51

Yes I did speak to the Manage who wasnt helpful at all saying that I only Called you guys NOW... So what about the other calls and what about the time? This could have been solved a long time ago but all that you all have to say is FOLLOW PROCEDURE? Where is the procedure of properly informing the caller as to what they need to do? Is this a tactic to waste time and not pay out clients? Should I address this to the Ombudsman?

Andre G's update21 Nov 2017, 13:51

Reviewer Update

Discovery Insure's replyOfficial

22 Nov 2017, 16:27

Please be advised in order for us to be able to process a third party claim we require the details of the person you making the claim against, that includes either the ID or vehicle registration number, without these details we are unable to start the claim process.

Please complete and return the documentation sent by the legal department so that we may start with the third party claim process.

Best regards,

Discovery Insure's reply22 Nov 2017, 16:27

Official

Please complete and return the documentation sent by the legal department so that we may start with the third party claim process.

Best regards,

Andre G's updateReviewer Update

13 Dec 2017, 15:25

Hello I have sent through everything you asked for and now when I am trying to contact the person handling my claim there is no feedback! I even suggested taking my car to get it assessed but there is nothing so what am I supposed to think???

Andre G's update13 Dec 2017, 15:25

Reviewer Update

Discovery Insure's replyOfficial

13 Dec 2017, 16:28

We have requested that the legal team contact you so provide an update.

A manager will be in contact.

Best regards,

Discovery Insure's reply13 Dec 2017, 16:28

Official

We have requested that the legal team contact you so provide an update.

A manager will be in contact.

Best regards,

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