SM
Sinesipho M

1 reviews | Active since Dec 2018

09 Sept 2024, 17:25

Indescribably appalling service,

Discovery service is appalling, management is always knocked off when asked for. There is no sense of responsibility, care or accountable at the time of inconvenience which is what you pay for. Sales matter more than service, clients are made to be money making fools which I thrown in the deep end at times of need. Appointed service providers are pathetic and Discovery is content with that because premiums are collected and that's all that matters. I'm embarrassed to have even recruited anyone to this mess of a company but I guess as I took time to recruite, it's only fair that I give feedback. I thought Discovery was a company and not this **** which I'm subscribed to.

0
Replies (4)
Discovery Insure
Discovery Insure's reply09 Sept 2024, 17:39
Official
Good day Sinesipho

We are concerned by your comment and would like to assist you with any unresolved queries you may have. Our team will be in touch to address your concerns. 

Regards 
Discovery Insure 

Best regards,

Discovery Insure
Discovery Insure's reply10 Sept 2024, 09:06
Official
Hi Sinesipho

Thank you for taking our call as discussed, we have escalated the matter to both claims and servicing management team for a solution with haste.
 
More will be discussed with you directly.
 
Regards
Discovery Insure 

Best regards,

SM
Sinesipho M's update11 Sept 2024, 17:33
Reviewer Update
Good Day

As anticipated and expressed yesterday, nothing has happened which shows an interest in resolving my concern. I have been the one hounding and calling Discovery for feedback, still without a courtesy car and grossly inconvenienced. Instead, I am told that a call recording was requested and a few minutes later advised of a line which is on call script. The question is, why was I not called to listen to the call? Why do I have to run after Discovery at my time of need?
Discovery Insure
Discovery Insure's reply12 Sept 2024, 08:06
Official
Hi Sinesipho

Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.

Regards
Discovery Insure

Best regards,