1 reviews | Active since Oct 2017
Indescribable Poor/Lack of Service
Never in both my personal and professional career have experienced such poor customer service, incompetence to have issues resolved, lack of having pride in your work. I have been sending emails, making calls asking my broker to assist since Aug 2020, without no result. Even been receiving emails to my mail box addressed for other individuals (scary as this is a company with access to your personal information/security threat). The route of some of my issues is as deep as the development level of their software, which they are unable to resolve (scary again). Now since August I have almost monthly had new issues, and although having an increase in driving points/fuel spend just seem to receive less cash back (not sure how that works). I give Discovery a week from this review to successfully have all my issues resolved or I will continue to cancel all remaining products with them!
Kindly refer to all communication, for policy number ***. I am not going to send another mail, as this has only proven to be a waste of time. I estimate to have send no less than 10-20 emails and made about 5 calls to Discovery. So please ref to all my queries since Aug 2020, as non of these have been resolved. Also provide me with proof if you do believe that it has been resolved (e.g. proof of payments/cash backs, proof of corrections to drive points and also proof that the corrections have been send to you Banking department for refund of iPhone cash back). I have been told that these matters have been resolved, however, one month later has seen no proof of such (therefore, request for proof ).
The broker is not the problem for these matters, the problem lies directly with Discovery, the broker only attempted to assist. As per feedback received even Management was involved with my issues, but still no results!
Kind regards,
Dihan Sutherland
Kindly refer to all communication, for policy number ***. I am not going to send another mail, as this has only proven to be a waste of time. I estimate to have send no less than 10-20 emails and made about 5 calls to Discovery. So please ref to all my queries since Aug 2020, as non of these have been resolved. Also provide me with proof if you do believe that it has been resolved (e.g. proof of payments/cash backs, proof of corrections to drive points and also proof that the corrections have been send to you Banking department for refund of iPhone cash back). I have been told that these matters have been resolved, however, one month later has seen no proof of such (therefore, request for proof ).
The broker is not the problem for these matters, the problem lies directly with Discovery, the broker only attempted to assist. As per feedback received even Management was involved with my issues, but still no results!
Kind regards,
Dihan Sutherland
Again I have to revert to Hellopeter to express my true disappointment in the service received from Discovery. I am not going to elaborate on my concern(s), you could do the effort and access my profile for all communication regarding the Car Seat Voucher or lack of such.
Kindly respond to this matter promptly (before Monday 5 July 2021) with resolution or alternatively I will proceed to list all my issues for public viewing as to the customer service to expect from all departments at Discovery.
Dihan Sutherland
Vitality number: ***
Insurance Plan no. ***
Again I have to revert to Hellopeter to express my true disappointment in the service received from Discovery. I am not going to elaborate on my concern(s), you could do the effort and access my profile for all communication regarding the Car Seat Voucher or lack of such.
Kindly respond to this matter promptly (before Monday 5 July 2021) with resolution or alternatively I will proceed to list all my issues for public viewing as to the customer service to expect from all departments at Discovery.
Dihan Sutherland
Vitality number: ***
Insurance Plan no. ***