Incredibly disappointing service

I am incredibly disappointed with the way in which my recent queries with Discovery have been handled. Bare in mind, I'm a paying client since 2017. Two things:

1. I initially phoned to change the details of my home contents insurance. I was told it would have to be escalated for review. I never heard back from Discovery.

2. I submitted a claim for my laptop that was damaged. I was very unimpressed with the assessor that arrived. It appeared as though he knew nothing about laptops or what was actually wrong. And as a result I don't feel like I had a fair claims process. Not to mention I had to follow up with Discovery myself for the outcome. They didn't phone me. And what's more.. they were incredibly quick to cancel my policy, after the claim was rejected.

Discovery your service levels have dropped. I have since canceled the policies I have with you from a contents perspective but I leave a very unhappy and disgruntled client. When someone pays you for 7 or 8 years consistently and then claims... the very least you can do is try and give them top quality service and do your very best to try and help them... and not to so quickly just reject the claim and move on.

I expected much more.

Thank you