tA
tracy A
1 reviews | Active since Apr 2009
02 Jul 2015, 09:58
Increase premium that I did not agree too
I called in to change my address as I had moved. I was told of a change in premium and I did not agree as the car was now in a even more secure place. I asked for this to be reviewed and for me to get feed back. NO feed back was ever given. Now I see you have debited my account with the higher amount.<br> DQ track has not paid out my fuel amounts for the last 3 months and when I call get made out to be an idiot that can not check my own bank statements.<br> <br> I want answers
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Discovery Insure's replyOfficial
02 Jul 2015, 11:00Hello tracy,
Thank you for your comment.
We have supp**** you feedback on the issue on the premium on 18 June 2015. this was sent to *** please refer to your emails, we did reduce the premium on the policy with effect 1 July 2015.
In respect to your concerns on the fuel rewards that have not been received, the payment will only be done once you accrue funds in excess of R50.00.
Please do feel to contact us on ***if you need any further assistance.
Regards,
Serushin
Discovery Insure
Thank you for your comment.
We have supp**** you feedback on the issue on the premium on 18 June 2015. this was sent to *** please refer to your emails, we did reduce the premium on the policy with effect 1 July 2015.
In respect to your concerns on the fuel rewards that have not been received, the payment will only be done once you accrue funds in excess of R50.00.
Please do feel to contact us on ***if you need any further assistance.
Regards,
Serushin
Discovery Insure
Discovery Insure's reply02 Jul 2015, 11:00
Official
Hello tracy,
Thank you for your comment.
We have supp**** you feedback on the issue on the premium on 18 June 2015. this was sent to *** please refer to your emails, we did reduce the premium on the policy with effect 1 July 2015.
In respect to your concerns on the fuel rewards that have not been received, the payment will only be done once you accrue funds in excess of R50.00.
Please do feel to contact us on ***if you need any further assistance.
Regards,
Serushin
Discovery Insure
Thank you for your comment.
We have supp**** you feedback on the issue on the premium on 18 June 2015. this was sent to *** please refer to your emails, we did reduce the premium on the policy with effect 1 July 2015.
In respect to your concerns on the fuel rewards that have not been received, the payment will only be done once you accrue funds in excess of R50.00.
Please do feel to contact us on ***if you need any further assistance.
Regards,
Serushin
Discovery Insure