1 reviews | Active since Nov 2019
Increase premium by 40%
They told me in November that would increase my premium effective on January 2023 because it was based on wrong information. They said they will send the updated documents before 30 November 2022. On 26 November 2022 I got an email of the updated document and I saw it reflected my usual premium, no changes so I relaxed because I thought they made an error in the first place. I downloaded the plan schedule again around the Christmas and it still reflected my usual premium. Now today all of a sudden my premium is +1200 more than what it was? with the worst excess too? My theory is this is a tactic ya'll use because you have nothing to lose when a client leaves.
On and when I signed up back in June 2022 I was charged for fitment of the Vitality device which I did not agree too!
A number of policies were affrected by a calculation error due to underwriting at the time of sale.
We apologise for this inconvinience.
The calculated risk at this stage is the most correct.
We are thus unable to offer you a diffrent outcome.
Regards
Discovery Insure
Best regards,
A number of policies were affrected by a calculation error due to underwriting at the time of sale.
We apologise for this inconvinience.
The calculated risk at this stage is the most correct.
We are thus unable to offer you a diffrent outcome.
Regards
Discovery Insure
Best regards,
My issue is the updated premium never reflected when ya'll said it would. So basically I was charged an amount we never agreed on.
My issue is the updated premium never reflected when ya'll said it would. So basically I was charged an amount we never agreed on.
Your feedback has been taken into account and shared with management.
Once again apologies for inconviniencing you.
DI
Best regards,
Your feedback has been taken into account and shared with management.
Once again apologies for inconviniencing you.
DI
Best regards,