GN
Greshan N

1 reviews | Active since Feb 2013

09 Mar 2017, 15:56

Increase is ridiculous

<p>I am a Discovery Insure for more than three years, never had a claim, driving scores were always good (engaged or above) and then suddenly this year i get an increase of more than 15% on my policy. This is ridiculous and unacceptable. I can understand if my risk profile had changed but clearly it hasnt (and this can be verified via my stats). I have shopped around and received cheaper quotes from 3 other insurers, but Discovery claim that they cant do anything. I think this is shocking service. I have been a loyal discovery customer not only with Insure, but with their medical aid, life, and vitality. This has been a very dissapointing experience and time that I seriously consider leaving. </p>

0
Replies (3)
Discovery Insure
Discovery Insure's reply13 Mar 2017, 16:44
Official

Thank you for bringing this to our attention.

We have referred this to our pricing team to review, we will provide feedback once done.

Regards,

Sakhe

Discovery Insure

Discovery Insure
Discovery Insure's reply15 Mar 2017, 11:01
Official

Thank you for taking my call, and allowing me the opportunity to review your premium concerns.

As discussed I have implemented the changes effective the anniversary date, and have emailed you the updated policy schedule.

Regards,

Sakhe

Discovery Insure

GN
Greshan N's update15 Mar 2017, 11:56
Reviewer Update

Thanks for attending to this. Much appreciated