DS
Deresh S
1 reviews | Active since Feb 2021
08 May 2026, 11:19
Incorrect selling information
Recently moved my long- and short-term insurance to Discovery Insurance. The excess was discussed telephonically and aggreed too. Unfortunately, I now have a building claim, and the excess is tripled. This is poor and sad Discovery!
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Discovery Insure's replyOfficial
11 Jun 2026, 10:56Hi Deresh
We hope this message finds you well. We wanted to follow up on the communication you've received from our claims team.
Please be advised that we will be placing your claim on hold until we receive the requested photos, damage report, and quote. You will receive an email indicating that the claim has been withdrawn, but I want to clarify that this is simply a procedural step to put the claim on hold. We will be ready to re-open the claim as soon as we have the necessary documentation.
Regards
Discovery Insure
We hope this message finds you well. We wanted to follow up on the communication you've received from our claims team.
Please be advised that we will be placing your claim on hold until we receive the requested photos, damage report, and quote. You will receive an email indicating that the claim has been withdrawn, but I want to clarify that this is simply a procedural step to put the claim on hold. We will be ready to re-open the claim as soon as we have the necessary documentation.
Regards
Discovery Insure
Discovery Insure's reply11 Jun 2026, 10:56
Official
Hi Deresh
We hope this message finds you well. We wanted to follow up on the communication you've received from our claims team.
Please be advised that we will be placing your claim on hold until we receive the requested photos, damage report, and quote. You will receive an email indicating that the claim has been withdrawn, but I want to clarify that this is simply a procedural step to put the claim on hold. We will be ready to re-open the claim as soon as we have the necessary documentation.
Regards
Discovery Insure
We hope this message finds you well. We wanted to follow up on the communication you've received from our claims team.
Please be advised that we will be placing your claim on hold until we receive the requested photos, damage report, and quote. You will receive an email indicating that the claim has been withdrawn, but I want to clarify that this is simply a procedural step to put the claim on hold. We will be ready to re-open the claim as soon as we have the necessary documentation.
Regards
Discovery Insure