1 reviews | Active since Mar 2013
Incorrect opinion!
I had flood damage where my retaining wall damaged my neighbours property. Flattened his garage, his Wendy house etc. He graciously agreed to allow the repairs to be conducted through his property but the property must be re instated as it was prior to the repairs. Discovery under my cover removed a number of costs associated to this citing it would be covered under liability and the P&G’s needed to be removed about R**** was removed from my settlement. After a number of months I get an email from “Mathapelo Bokaba the Legal Liabilities Advisor” stating “We are of the opinion that the abovementioned incident was as a result of a “superior force” also known as an Act of God (vis major), by definition: “Risks beyond the reasonable control of a party, incurred not as a product or result of the negligence or malfeasance of a party, which have a materially adverse effect on the ability of such party to perform its obligations, as where non-performance is caused by the usual and natural consequences of external forces (for example, predicted rain stops an outdoor event), or where the intervening circumstances are specifically contemplated.” The damage to the third party’s property was caused by circumstance outside of insured’s control and therefore they can’t be held liable for this incident.”
This makes no sense as the property was damaged by 1) my retaining wall 2) by the work done to re instate my retaining wall.
Surely as Discovery refused my P&G’s stating it would be covered under liability this would be that case.
All I can say is poor show discovery!!
Thank you for raising your concerns and for taking our call.
We have since expressed your desired outcome and sentiments to the relevant management team for a possible resolution with haste.
Feedback will be communicated with you directly.
Regards
Discovery Insure
Best regards,
Thank you for raising your concerns and for taking our call.
We have since expressed your desired outcome and sentiments to the relevant management team for a possible resolution with haste.
Feedback will be communicated with you directly.
Regards
Discovery Insure
Best regards,
Feedback :
Discovey Insure has elected not to settle based on two points:
- 1. Re**** on an engineers report following assesment that stated "The heavy rains contributed to the saturation of the soil resulting in the collapse of the wall". Had a 3rd party claim been received, this would have been a rejection.
- 2. Pre extisting damages are not covered. This is a plan exclusion as the damage occured before the property was purchased.
We are therefore unable to offer you a different outcome.
Regards
Discovery Insure
Best regards,
Feedback :
Discovey Insure has elected not to settle based on two points:
- 1. Re**** on an engineers report following assesment that stated "The heavy rains contributed to the saturation of the soil resulting in the collapse of the wall". Had a 3rd party claim been received, this would have been a rejection.
- 2. Pre extisting damages are not covered. This is a plan exclusion as the damage occured before the property was purchased.
We are therefore unable to offer you a different outcome.
Regards
Discovery Insure
Best regards,
Firstly on what basis?
I honestly thought Discovery employed intelligent people who could actually READ!!
The issue is the resultant work was carried out from the property beneath and the P&G’s were removed from my claim and stated it would be covered under liability.
THE DAMAGED WAS CAUSED BY EARTH MOVING EQUIPMENT AND THIS DAMAGE NEEDS TO BE RECTIFIED - WOULD YOU LIKE ME TO POST THIS AS WELL AS PICTURES??
I was promised a call back after 24hrs - to date nothing.
Really you have disappointed me as well as my neighbour who without giving us access to his property the repair would not have been possible.
I will now instruct him to take legal action against discovery insure.
Regards
Firstly on what basis?
I honestly thought Discovery employed intelligent people who could actually READ!!
The issue is the resultant work was carried out from the property beneath and the P&G’s were removed from my claim and stated it would be covered under liability.
THE DAMAGED WAS CAUSED BY EARTH MOVING EQUIPMENT AND THIS DAMAGE NEEDS TO BE RECTIFIED - WOULD YOU LIKE ME TO POST THIS AS WELL AS PICTURES??
I was promised a call back after 24hrs - to date nothing.
Really you have disappointed me as well as my neighbour who without giving us access to his property the repair would not have been possible.
I will now instruct him to take legal action against discovery insure.
Regards
