Incorrect inof re: services in order to sell

I called into the call centre to enquire about obtaining insurance cover for a specific item, prior to purchasing it. I was informed that I would need to get household cover before qualifying for the portable possession cover, the item would fall under. It was also confirmed that they would be able to cover the item (as a piece of jewellery under the portable possession cover) subject to providing identification and valuation details.<br> <br> As a direct result of this information, I took out household contents cover with the express intention of getting portable possession cover for the item (and solely for this purpose).<br> <br> The next day, I purchased the item and called the call centre to obtain a quote and was informed that they would not cover the item. After informing them of the previous day's confirmation that the item would be covered, I was flatly told that it would not be covered. I was incorrectly told that the plan schedule specifically excludes the item under question, however they were not able to show me where this exclusion is in the document. When I asked to escalate the issue, I was refused the chance to speak to more senior staff and was on the line for over an hour.<br>