Incorrect information supp**** and double debit
<p>Hi, so between me sending an email an not receive an response I'm already annoyed, your call centre is always busy, I'm annoyed. Then I receive a text saying my account has been debited twice for R150x 2 and another debit for R433(which I was fully aware of) but the R150 " activation fee I was not advised about that. The best part is my phone records converstaions and under no circumstances was I advised of those and today when I contact the call centre they tell me it's for 2 vehicles but I ony have 1 vehicle which is the IX 35 so I am very confused and irritated.</p> <p> </p> <p>Discovery Insure Plan number: ********** 754</p> <p> </p> <p>Can you reimburse my funds please, very irritated and feel that this is theft!</p> <p> </p> <p>Thank you,</p> <p>Noni ********** 945</p>
Thank you for your comment.
We note the concerns raised and are investigating, we will revert as soon as possible.
We apologise for the frustration and/ or irritation experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We note the concerns raised and are investigating, we will revert as soon as possible.
We apologise for the frustration and/ or irritation experienced.
Regards,
Sekgobola
Discovery Insure
Hi sir
Thank you for all your assistance. I just wanted to find out when the funds will be returned.
Regards
Hi sir
Thank you for all your assistance. I just wanted to find out when the funds will be returned.
Regards
Hi there
So as per conversation you said it was paid into the account you debit, well my account that you debit is Standard Bank and I don't have a Nedbank Account as you paid it into a Nedbank account.
So once again you guys were very very wrong.
Thanks
Hi there
So as per conversation you said it was paid into the account you debit, well my account that you debit is Standard Bank and I don't have a Nedbank Account as you paid it into a Nedbank account.
So once again you guys were very very wrong.
Thanks