NH
Neil H

1 reviews | Active since Jul 2011

31 Dec 2019, 13:10

Incorrect fuel spend calculation every month for the last 9 months! It's true...

I joined Discovery Insure in late February. Since then, every month for the last 9 months, there has been at least one fuel transaction each month that has not been captured by Discovery Insure. That's correct ladies and gentlemen, not a single month in the last 9 months that my fuel transactions have been captured correctly!

Yet, I get a slip as proof that my DiscoveryDrive card was swiped. So every month I have to contact Discovery Insure and then scan and e-mail my slips to them in order to get my cashback.

I have written countless e-mails, phone calls during the last 9 months. No response as to why my fuel slips are not being captured. Still having to keep, scan and e-mail them through every month.

So to anyone wanting to join Discovery Insure, although the rewards are potentially great, you may have to fight with Discovery Insure every month in order to receive them.

0
Replies (2)
Discovery Insure
Discovery Insure's reply31 Dec 2019, 13:31
Official

Good Day Neil, 

Thank you for bringing your concern to our attention. 

We have escalated this matter to the relevant department and will provide you with feedback in due course. 

Regards,
Discovery Insure 
NH
Neil H's update31 Dec 2019, 13:34
Reviewer Update
Thank you, I look forward to the feedback and trust that the New Year will bring a resolve to this long standing concern.

Regards
Neil