Incorrect Feedback Poor Handling

My car was ****** last Saturday. After receiving 5 days of excellent service from Discovery and receiving the good news that my car had been recovered, I was disappointed on the 7th day when they informed me that they had indeed not recovered my car and that the previous emails were sent to me in error. Note this was after I had already provided them with the necessary information to verify before confirming with me. What really disappointed me, apart from the incorrect feedback, was that I was not need even afforded a telephone call to apologise. All this was done on email. I find this to be below the usual high standards I have come to expect from Discovery.