Incorrect debit order deduction

My normal debit order for the amount of R781, gets deducted on the 25th of each month.<br> On the 25th of April, an amount of R2016 was deducted from my account (no communication of increase in payment was received). As it was the long weekend, I could only contact Discovery on Tuesday, the 28th of April. I spoke to Mphu Maeko at 8am, and informed her of the increase of the deduction amount. She said she will contact the Accounts Department and will come back to me at 12pm on the same day. She contacted me at 1pm, without apologising, and informed that she is still waiting for feedback from the Accounts Department and would give me feedback before end of business, Tuesday. She never did. <br> <br> Wednesday, 29 April, I phoned again and requested to speak to a supervisor or manager. I was finally transferred to Clarence Molatelo. He requested I send him, via email a copy of my bank statement reflecting the incorrect deduction, which I did. I received an email back from him stating: \Please be advised that i will not attend to any query which is sent directly to me". To date still no response from Discovery. Discovery"