Incorrect Claims Logged on My Profile & No Proper Assistance Provided

I am extremely disappointed with how Discovery Insure has handled my recent claim issues. In 2025, due to a substation explosion that caused a total blackout in my area, my portable inverter blew. Discovery rejected this claim. In addition, I immediately cancelled a locksmith callout with both the locksmith and Discovery. I specifically asked Discovery to confirm the cancellation, and I received written confirmation that the callout was not registered. I also logged a simple windscreen chip claim. To my shock, when I requested a quotation from another insurer, I was informed that Discovery has logged these events on my industry profile as claims or claim events. This is completely unacceptable because: The locksmith callout was cancelled and Discovery confirmed it was not registered. The inverter incident was caused by a substation explosion, which is beyond my control and it was rejected! A chipped windscreen is a non-rating event and should not affect my profile.

Discovery has not been able to explain why these appear as claims. Instead, I was transferred between various departments without answers. These incorrectly logged items are now affecting my quotations with other insurers and giving me an unfair claims history.

Discovery needs to correct my claims history immediately on the IDS/PCH insurance database to reflect the correct status of each item (Cancelled, Rejected – No Payout, or Non-Rating Glass Claim) and Provide me with a written corrected claims history please.