1 reviews | Active since Jul 2013
Incorrect billing after policy change
I am completely unhappy with the way my policy has been handled. I called on the 05th Oct to amend my policy household to R250 000 and this then reduced my premium. I received the amended policy documents via email. But to my surprise i look on line this morning and my household has been reverted to R120 000. I called to inquire about this only to be informed that what i was sent was a quote. When i look on the documentation no where is it written quotation it is the actual amended policy. This is now going to affect my vitality rewards as i had increased my contents cover to qualify for 50% only to be told that i still qualify for 25%. This is totally unacceptable. I did everything on my part. Who from Discovery didnt do their part???????
Good day Esther
The matter has been taken up wit the relevant team and an investigation is underway.
Feedback will be provided directly to you
Regards
Discovery Insure
Good day Esther
The matter has been taken up wit the relevant team and an investigation is underway.
Feedback will be provided directly to you
Regards
Discovery Insure
