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esther C

1 reviews | Active since Jul 2013

01 Nov 2018, 09:05

Incorrect billing after policy change

I am completely unhappy with the way my policy has been handled. I called on the 05th Oct to amend my policy household to R250 000 and this then reduced my premium. I received the amended policy documents via email. But to my surprise i look on line this morning and my household has been reverted to R120 000. I called to inquire about this only to be informed that what i was sent was a quote. When i look on the documentation no where is it written quotation it is the actual amended policy. This is now going to affect my vitality rewards as i had increased my contents cover to qualify for 50% only to be told that i still qualify for 25%. This is totally unacceptable. I did everything on my part. Who from Discovery didnt do their part???????

0
Replies (1)
Discovery Insure
Discovery Insure's reply01 Nov 2018, 09:55
Official

Good day Esther

The matter has been taken up wit the relevant team and an investigation is underway.

Feedback will be provided directly to you

Regards
Discovery Insure