Inconsiderate, non existent support

My car was involved in an accident on 02/12/21. It was then taken to Renew it Rivonia Panelbeaters and a claim was registered. My frustration is that I have been sending emails to request intervention and assistance to contact the panelbeaters in order to speed up the process. I had to return back the rental car since I was informed that my plan was only for 30 days. The only support I am receiving from the insurance is non existent. They are sending emails to the panelbeaters and forwarding their responses to me. I made several attempts to call Michelle who is handling my claim on Friday 21/01/22 and was informed by the guy named Wandile that if by 12pm I haven't received any feedback he will call me back. To date I haven't received any call from my insurance except emails which do not serve any purpose according to me.