*********** staff and manager, difficulty getting excess payment back, after the refund was approved in writing.

I had a car accident in November last year, and finally they confirmed a month ago that they will be refunding my excess.

Again, after several follow ups with Innocent, I emailed her manager this morning, Kayleigh, who simple stated that she will contact Finance, and will respond, when she gets a reply from them.

This is called shifting responsibility, passing it onto someone else. They did their part, now they don't care.

I am cancelling my insurance and moving on to Hollard, and can't wait to do this. I have appointed a broker, and suggest everybody do it, as you work with call centers.

I can name all of the parties who I dealt with, since November last year, but it won't matter, as Discovery Complaints department, has to date, not even responded to me formally.

@ Discovery Insure - I regret signing up a policy with you. Your staff is ***********, has no client service experience, and is simply a mail-box, following a checklist.