*********** claims consultant

Reported an incident on 04/12/21 where the vehicle windscreen was completely shattered. Claim number received per sms and email. On Monday, 06/12/21, I received an email from the claims consultant Tshepo Mohatle that claim was not taken up as I withdrew the claim. I rep**** immediately stating that this was not the case, and claim should be processed urgently. I did not get any feedback until I contacted the Discovery Insure Call centre on 09/12/21. The claim was then authorised and Glasfit was appointed to replace the windscreen. It still has not been replaced and the vehicle can not be driven in current state. No feedback from Discovery Insure.