*********** and pathetic

Beyond pathetic. Took my car for asessment on Tuesday. Asessor told me to take the car to Reflex Pannelbeaters. I did so. Got a call from Peter to say claim authorised with Bredren Auto. Told Peter car already at Reflex. He said, he would change the service provider to Reflex. He called me back to say it was done. Bredren called me yesterday to say they want to fetch the car. I said, it's supposed to be repaired by Reflex. Called Discovery again, They said the service provider would be changed. It was not. Bredren now called Reflex to collect the car again. They don't even have my permission to do so. What is going on????? The call centre is completely *********** and I want answers please. Can you kindly please call up all my phone records and go through them so that you can see what the conversation thread is. I originally spoke to Peter and then yesterday to Tsepo, who assured me that it would be sorted out by today. I am beyojnd mad and I am for sure cancelling my insurance as soon as this is settled.