*********** and inconsiderate

I am a discovery Insure client, had an accident 30 October 2021 and my car was written off,discovery Insure paid value of my car and didn't send third party claim to the other party..was asked why do I need third-party cover,such a stupid question Ive ever heard from the people that should be dealing with whole claim and fight for me as their client..when my claim reached recovery department 19th November still the person allocated my claim never worked on it until 12 January 22 when I make a follow up she said she was on leave and she will work on it and give feedback in three days.after three days got email that the other party doesn't have a cover and they will investigate further to check his affordability..Wich is not true,with information I gave them Wich was not used they gave me false information.i got claim number from the other party,claim was already lodged from his side.. Wonder why I got false information from discovery..I called the other party Insurance and gave discovery full information for them to continue with the claim after they **** to me. Between Santam and Discovery my claim still not paid six months down the line.Santam's turnaround time is 60 days. I really dont know why we paying insurances if we can not get paid what's due to us.