ZP
Zachra P
1 reviews | Active since Jul 2019
06 Jul 2022, 23:30
***********
Discoveryinsure really waisting time and trying to get hold of a consultant is like looking for a needle Ina Haystack! The Advisor I have no words ans his phn or emails when he feels like it he must really be busy not to return a call after trying for many times. Think it's time people that we should look at some other options if this is the way DISCOVERYINSURE IS GOING TO BE TREATING THEIR CLIENTS.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
07 Jul 2022, 09:20Dear Zachra,
Thank you for raising your concerns.
Our apologies for the inconvenience you experienced in dealing with us recently.
We have made the relevant management team aware of your distress and contact will be made soonest.
Regards
Discovery Insure
Thank you for raising your concerns.
Our apologies for the inconvenience you experienced in dealing with us recently.
We have made the relevant management team aware of your distress and contact will be made soonest.
Regards
Discovery Insure
Discovery Insure's reply07 Jul 2022, 09:20
Official
Dear Zachra,
Thank you for raising your concerns.
Our apologies for the inconvenience you experienced in dealing with us recently.
We have made the relevant management team aware of your distress and contact will be made soonest.
Regards
Discovery Insure
Thank you for raising your concerns.
Our apologies for the inconvenience you experienced in dealing with us recently.
We have made the relevant management team aware of your distress and contact will be made soonest.
Regards
Discovery Insure
ZP
Zachra P's updateReviewer Update
07 Jul 2022, 09:35Why must clients always complain to Hello Peter before action is taken.
ZP
Zachra P's update07 Jul 2022, 09:35
Reviewer Update
Why must clients always complain to Hello Peter before action is taken.
ZP
Zachra P's updateReviewer Update
07 Jul 2022, 13:51I have received contact from the 1 however not yet from the Electrician regarding my wall plug that burnt. Also I did not appreciate the tone of my advisor when we spoke earlier yes loadsheding is making us all go crazy but I did not appreciate his tone of voice making me out to be the bad 1 because I complained on Hello Peter and as he said why did i not call or email all the time instead of going to Hello Peter it could have been sorted INTERNALLY LIKE REALLY WITH THEM NOT PICKING THEIR CALLS!!!!! after speaking to him last week already about this plug which is very dangerous and he was the 1 that said 24 to 48 hrs for someone to assist me now he seems more Angry because I told him it's like over a 100 hrs. No man treat all your clients the same. Get your act together Discovery you are going to loose clients with the attitude you guys have!!!!!!
ZP
Zachra P's update07 Jul 2022, 13:51
Reviewer Update
I have received contact from the 1 however not yet from the Electrician regarding my wall plug that burnt. Also I did not appreciate the tone of my advisor when we spoke earlier yes loadsheding is making us all go crazy but I did not appreciate his tone of voice making me out to be the bad 1 because I complained on Hello Peter and as he said why did i not call or email all the time instead of going to Hello Peter it could have been sorted INTERNALLY LIKE REALLY WITH THEM NOT PICKING THEIR CALLS!!!!! after speaking to him last week already about this plug which is very dangerous and he was the 1 that said 24 to 48 hrs for someone to assist me now he seems more Angry because I told him it's like over a 100 hrs. No man treat all your clients the same. Get your act together Discovery you are going to loose clients with the attitude you guys have!!!!!!