Incompetence of Nonhlanhla Sinthumule - ***

To whom it may concern

A client of Discovery Insure damaged my car by reversing onto my car and drove off. I managed to track the client down through the SAPS. The client thereafter lodged a claim with discovery. I sent through all required documents to Discovery, and they got a company to assess my vehicle after receiving the documents. Once the assessment was done, Nonhlanhla Sinthumule requested banking details to make payment for the damage, which was sent to her. After a week, she sends me an email stating the claim has been rejected due to outstanding documents which she never requested, how is that even possible She did not carry out her job properly, furthermore it was Discovery client negligence which caused the damage. Can I get some feedback on this claim as Nonhlanhla Sinthumule just does not respond to any emails as she is so ***********. My claim number - ***