Incompetence by Discovery, paid for by me

A client of Discovery Insure bumped my car. Discovery uses Netassess as their assessors. First they said the bumper should be spraypainted. Then I took the car to Renew-It Rivonia, where the assessors are also seated. Renew-it Rivonia said that a new bumper is required, then the assessors declined. Then it was said that the old bumper can be pannel beated and put back. We said no, they said yes, we said no, they said yes. So the pannel beater and the asssssor agreed, so we agreed. Old bumper to be pannel beated, fitted and painted. This was then signed off. This took a whole week of me paying for a rental car. Please note that Renew-it as well as Netassess is preferred and recommended by Discovery.

So then my car is stuck in parts ordering, but what parts are being ordered? After another 2 weeks, they say that I will get the car the next day. Then Renew-it phones, they can't fix the old bumper and we need a new bumper. They need the assessment process to start again.

So I have been paying R5 300 for a rental car. Netassess and Renew-it can't fix a bumper in three weeks. Discovery Insure forces me to use asessors that can't assess a bumper and as preferred panel beaters they use a company that says they can fix a bumper when actually they can't. All the while I am paying for 3 weeks of rental car, while complete *********** preferred suppliers of Discovery Insure is messing about with my car.

So now they want the entire process to start again, bacause the pannel beater and the assessor made a mistake, but no one wants to take responsibility for the mistake, so I am stuck with the rental car bill?

The entire process between Discovery Insure, Netassess and Renew-it Rivonia is a disgrace of incompetence with a definate complete disregard and disrespect towards the client. A process where nobody is taking responsibility for anything.

Really, are these the people the great Discovery is forcing their clients to use? Well then you pay for the rental car after they have made a mistake in assessing the vehicle. It is your appointed asssssor. Not mine, you take responsibility. A mistake was made. These people don't even know how to assess or fix a bumper. Take responsibility, admit the mistake and admit that it is your appointed asssssor and preferred panel beater that made the mistake. Own up, pay my rental car and fix my car as soon as possible.