Incompetence

I made a claim with Discovery Insure for my cell phone to be repaired. It was taken for assessment and I was advised that it will be repaired. I received a confirmation email confirming that the claim had been authorized, after following up with Smartlab I get told that now it has been rejected. No one from Discovery Insure bothered to call me to explain this. The reason provided is that my device was not specified on the policy. Why am I paying for it to be insured then? my previous phone was ******, Discovery Insure authorised that claim and they gave me another phone, the very same phone that they say was not specified. Shouldn't they advised that I have to specify this \new Phone"that they gave or atleast decrease my installment? <br> Please see below email from consultant confirming authorisation of claim"