Incompetant Staff at Discovery (No sense of urgency and no customer ethics)

<p>I am so disgusted in the staff at discovery and how they manage their business, there is no sense of customer service at all as the staff has no clue as to what is going on there. To get anywhere you have to call back at least 3 or 4 times a day and to get some feedback is a joke, can take up to weeks.</p> <p> </p> <p><br />I have been dealing with one of their so called head office staff members called Themba Mkhabela and he has no sense of urgency in getting back with feedback not even a curtesy email saying we received your mail and we are looking into it. No sense of respect speaking as if he owns the company.</p> <p> </p> <p><br />My vehicle has been standing now for almost two months and discovery has a policy in place for 21 working day, i think they are pethetic rather not have the policy in place if you have staff that does not know what the hell they are doing.</p> <p> </p> <p><br />I have some products with discovery and will be sure to be moving it to other providers as they are a very bad example of good service. I have never in my life seen such bad display of service as i have these last few weeks with them.</p>