INCOMPETANT CLAIMS CONSULTANT

The most *********** claims consultants. We had a claim a week ago for our van's boot that does not want to open, an electrical problem for all we know. The consultant wrote it up as damage to the body of the vehicle after we asked her to repeat what she wrote down and rectified the wording for the claim. (not damage to the body of the vehicle but an electric lock that does not want to open). They send out an assessor for vehicle damage from Net assess. The assessor checked for damages to the vehicle and obviously could not find any. Regardless he submitted his assessment, stating the lock is broken due to wear and tear whilst he never even tested, looked at the lock or did a diagnostic test on the lock. The insurance rejected the claim based on his assessment. We lodged a dispute and how unprofessional and *********, the consultant who caused the whole mixed up is also dealing with the dispute. They subsequently offered to do a secondary assessment that includes a diagnostic test. THIS CLAIM COULD HAVE BEEN RESOLVED IF THE CONSULTANT WERE TRAINED TO LISTERN PROPERLY, WROTE DOWN WHAT THE CUSTOMER EXPLAINED AND IF SHE WERE NOT ALLOWED TO WORK IN ISOLATION OF A SUPERVISOR WHO CHECK TO SEE IF HER WORK IS UP TO SCRATCH. THIS IS THE VERY REASON WHY OUR COUNTRY IS IN A FINANCIAL CRISES, BECAUSE WE HAVE LOST OUR SENSE OF CUSTOMER RELATIONS, HONOSTY AND PROFESSIONALISM.