Incompetance and Awful Customer Service! They just make Excuses & Drag the claim!!!

<p>Discovery has proved to be the worse for car insurance! They dragged my claim for a month, heard every excuse in the book! I had to call them for updates, has they could barely reply to emails nor return my calls. It was a simple claim that they made frustrating for me. Customer Service is the WORSE! I eventually got paid out and then emailed them to return my last debit order premium , which they rep**** with saying they will debit my account end of July. I responded and await a reply. I then get debited again for this months premium, yet my car was written off. Apparently they awaiting info from the claims department to advise them the car was written off and to close the account. I spoke to them this morning and have requested them to return the premiums, yet still await an email or some communication to advise it will be done today. So does no one there do their job and they expect the customer to call and remind them continuously. They then also request me to make an appointment to remove the DQ Track - maybe they forgot the car is not in my possession. ABSOLUTELY THE WORSE CUSTOMER SERVICE RECEIVED!!!</p>