RD
Rubeena D

1 reviews | Active since Jan 2019

28 Jul 2023, 21:47

Incompatance

My car was picked up from a flood on the 10th February 2023, took them 5months and 2days later for me to receive my car back only to drive home and the engine oil warring light to come on. Called discovery as usual gave me a run around. They picked up my car a week later after I made many calls asking when is the car being collected. Collected my car again yesterday 27th July 2023 on the take it back with many issues, the engine oil light came on again on my way back to drop off the car and in the workshop car went into DRIVETRAIN. Net assess authorised an oil change at nuwagen on a water damaged car after 47days. Made my car sit in the rain and sun for months. I have called discovery many times regarding my car. At times discovery never even know the whereabout of my car was and I had to track my car for them. I have emails from them of my car being in kempton park. They allowed my car to stand in the rain and sun which caused spots on my paintwork.There is a overspray on my windows and windscreen, my water pipes were Sliconed as if my car is a patch job. The engine under carriage was remove and left out by nuwagen even after they sent it to a new workshop as they had done *****ing from my car and incable of fixing. Nuwagen only striped and stole parts and broke my car to its fullest. Discovery continues to use and send clients to these *******. An investigation was done on my claim by discovery and mind you not they never came to any answers. Posted on Facebook and then they wanted to pay me out for a qouation that never even cover the damages that discovery allowed and caused to my vehicle. I have never missed on premium to discovery but yet they don't care for their clients. The call center can never help. No one gets back to you. I have pictures of my bumper off. On all the damages on my car, ever took a video of what the car was doing when I got it back as discovery keeps on finding ways to push me around. Deon is dumbstruck as he always needs answers from management and still investigating I guess. Discovery has they very on princess, when speaking to solly whom by the way never once ever called me but when I call and was transferred to him after holding forever needed to know that he is human. So the angry client whoms car was damages and going on for months shouldn't be angry when he can't even answer any questions asked because he is human, then can someone please tell me what am I as the treatment I have received so far from discovery is horrific.

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