FP
Francois P

1 reviews | Active since Jan 2011

28 Oct 2016, 07:22

Inactive policy debit order

<p>In the month of Septemeber2016 I thought of joining Discovery Insure to insure my new pride and joy. I opened the policy and cancelled it within days from opening. The reason for this was that I got a better deal from a competitor. This morning I awoke to messages of deductions from my account for the insurance I cancelled more than a month ago. Luckily I have stopped and reveresed the transaction. My honest opinion I think because of this experience,this scenario that have taken place you are unprofessional. Just wanted to give you my opinion and negative feedback so that maybe you would implement processes for continuous improvement to prevent this from happening to other clients in the future. </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply28 Oct 2016, 08:09
Official

Dear Francois

We apologize for the unpleasant experience you've had with us.

We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.

Regards

Thabani