Inabillity to resolve simple requests

Dear Discovery<br> <br> You have send me the following message. My id number is ***<br> <br> I take acception towards your stance as I have on numerous occasion be contacted by you contact centre and I have on more than one occasion told the operator that the car is fitted with the discovery tracker by the previous owner and that this needs to be transferred to my account, I was promised that this will be done. <br> <br> Then suddenly your agent arrived 5 weeks ago and install your tracking device to the windscreen of my BMW X6, to date this is not working<br> <br> Now I receive an email that you will stop my insurance. I don't think this is the way to do business where clearly Discovery is at fault <br> <br> I will gladly move my insurance from discovery if this can not be resolved. I need someone with authority to contact me as this service reflecting badly on Discovery <br> <br> Regards<br> Freddie<br> <br> Dear Frederik Andries <br> Your cover will be reduced to third party cover only effective 01/06/2015.<br> We've noticed that a tracking device hasn't yet been installed in your BMW X6 2008. <br> As such, your cover will be reduced to third party cover only and any other claims will be rejected.<br> By installing a standalone DQ-Track, we c