In winter without warm water

We had a geyser burst on Saturday 24/07/2021. The damaged assessed and report submitted. It is now 27/07/2021 and Im still sitting without a geyser. Claim agents do not contact to find out if the work has been done or completed. The call centre line cuts 3 or 4 times before you get through to anyone. The only thing they do is allocate the work to a different service provider and the process starts again. I will be cancelling my Insurance with them. Very poor all round and to think we our medical aid is with them to.