EB
Etienne B
1 reviews | Active since Oct 2018
22 Nov 2023, 15:20
Improve your updates to claims
Generally, the response and updates are good; however, I find that more and more, I have to prompt for updates to claims. No responses to emails or updates were provided. My latest claim has been on pre-auth status for over a week with no updates. Calling the call center doesn't help either. On average, after 10 minutes of holding, you simply get cut off.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
22 Nov 2023, 15:56Good day Ettienne
Thank you for sharing your concerns. Our sincere apologies for any inconvenience that may have been caused. We have since escalated the matter to the relevant management team for a solution with haste.
A member of our team will further contact you.
Regards
Discovery Insure
Thank you for sharing your concerns. Our sincere apologies for any inconvenience that may have been caused. We have since escalated the matter to the relevant management team for a solution with haste.
A member of our team will further contact you.
Regards
Discovery Insure
Discovery Insure's reply22 Nov 2023, 15:56
Official
Good day Ettienne
Thank you for sharing your concerns. Our sincere apologies for any inconvenience that may have been caused. We have since escalated the matter to the relevant management team for a solution with haste.
A member of our team will further contact you.
Regards
Discovery Insure
Thank you for sharing your concerns. Our sincere apologies for any inconvenience that may have been caused. We have since escalated the matter to the relevant management team for a solution with haste.
A member of our team will further contact you.
Regards
Discovery Insure
EB
Etienne B's updateReviewer Update
24 Nov 2023, 08:35Thank you for the response... Still waiting for an update... The team member is yet to contact me..
EB
Etienne B's update24 Nov 2023, 08:35
Reviewer Update
Thank you for the response... Still waiting for an update... The team member is yet to contact me..
Discovery Insure's replyOfficial
24 Nov 2023, 08:48We are looking into it.
Discovery Insure's reply24 Nov 2023, 08:48
Official
We are looking into it.
EB
Etienne B's updateReviewer Update
05 Dec 2023, 10:17How deep is the rabbit hole you're looking into? I've made more calls and sent more emails, but I'm still waiting for an update on a claim that was filed on November 14th. All I need to know is the status and the outcome.
EB
Etienne B's update05 Dec 2023, 10:17
Reviewer Update
How deep is the rabbit hole you're looking into? I've made more calls and sent more emails, but I'm still waiting for an update on a claim that was filed on November 14th. All I need to know is the status and the outcome.