WA
Wade A

1 reviews | Active since Feb 2016

17 Feb 2016, 16:36

Impossible to repair my car

I was towed by approved Discovery company having a flat bed trailer for engine trouble. <br> Once at the destination the driver refused to drive my car off the flat bed so I had to do it. <br> Catching the Front Spoiler and ripping it half off. <br> The engine damage was repaired but is still giving issues. I have since then being trying to get Discovery to <br> fix the rest of the car both electrical and spoiler damage to no avail. They eventually said I could take it into centurion but I was moving to cape town and they agreed I could sort it out there. <br> I again called them and BEGGED for assistance on Thursday 11-02-2016 the call center lady said sure wel help you somebody will call you tomorrow. Eventually I called back on Tuesday to find out when they would call me to find out that she hadn't even logged the conversation on their system. I then discussed it with ANOTHER call center agent that promised the same I even gave her the time of call so she could listen and promised it would take a day or so. I am still waiting. AMAZING and I have had 2 premium increases for ABSOLUTELY NO SERVICE&gt; If you thinking of joining these jokers DON'T! even if premiums are lower rather go with pro's!

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Replies (1)
Discovery Insure
Discovery Insure's reply17 Feb 2016, 17:04
Official
Hello WadeA,

We are concerned by your comments and are sorry to hear of your unfortunate ordeal.

We will investigate this matter and provide you with feedback in the next 24hrs.

Regards,
Sakhe
Discovery Insure