Impossible to make DQ Track appointment

I've had Discovery Insurance for a while. Last week I removed a car from my policy and added a new car. When I called to update the new vehicle details I also asked to be put through to the DQ Track department so that I can make an appointment to get a DQ Track installed.<br> <br> The person at DQ Track told me that \They are fully booked at the moment and therefore cannot make an appointment to install the DQ Track". I then asked him until when they are booked and if we cannot provisionally schedule an appointment for when they're NOT fully booked. His reply to this was that because I don't live in a main centre he can not do that but THEY will call ME to make an appointment. I then asked him when I can expect a call from them but his response was that he doesn't know - I just have to wait. <br> <br> Then today Discovery Insure sent me a SMS as well as an email to kindly remind me that I need to call them and make an appointment to get my DQ Track installed.<br> <br> Seriously??? <br> <br> """