Impossible to get through.

I need to submit a claim BUT for 3 days , I have waited , and waited , and waited . on hold. This is TOTALLY UNACCEPTABLE . I have had to revert to getting a private service provider in to assist. My garage door spring broke an we could NOT get our vehicles out of the garage to go to work on Monday. I WILL EXPECT A CALL FROM DISCOVERY ASAP IN THIS REGARD