impossible to get my car door claim processed

I am struggling with a motor vehicle claim, I cannot get hold of the "assigned" claim consultant, she hardly responds to emails, very uhelpful, processing my claim has been an immense effort on her side. First they booked me for an assessment far away from where I work and live, I asked them to change, that was an effort. Next I got assigned to a service provider who could only book my vehicle in for the 24th March, the incident and date of reporting incident was in first week of february 2022. I told them I cannot wait that long as the driver's door doesnt open at all after the accident, so I enter and exit the car through the front passenger door! i had to literally ask Netassess company for their list of Discovery Insure's approved service providers in my area and called them myself to find people who would assist me sooner. Now I have arrived at the service provider in preparation for the car to be fixed next week, the service provider's damage report that they received from the insurance does not include all the damages that are on the car,.....its just been one hurdle after another! I'm seriously frustrated with Discovery insure. I'm a new client of theirs, but have had insurance with Outsurance for 18 years in the past and never have I experienced such issues with Outsurance. i only left outsurance because the premium was getting very expensive but now I'm not sure that was a good decision. My claim number is *** the claim consultant is Nompumelelo Siningwa I know Discovery insure social media people do read these reviews so hopefully they will look into my case hence I'm supplying the claim number and consultant details